it-help-desk-sourcing in america

As your business grows, offering helpdesk support can become overbearing, inefficient and costly. Without a proper support to your IT infrastructure, the business efficiency and employee productivity will always be at stake and you’ll suffer with increasing probability of extended downtime.

At Tab14, we provide continuous proactive support in configuring, managing and using your IT systems effectively. We offer a comprehensive range of contact center services that deliver customized solutions as per your organizational needs. Our processes are ITIL based best practices, which allow troubleshooting IT service requests faster and more efficiently.

Our approach is simple: first, we design a service strategy in line with your business needs, then we test and implement the strategy into your running business, and once your infrastructure is transferred on our platform, we continuously strive to improve the processes.

Following is a brief list of our popular Help Desk Solutions:

  • Troubleshooting – Diagnosing and fixing problems with PCs, servers and network hardware.
  • Proactive & Preventative Management – Online system monitoring of your critical systems to minimize any downtime.
  • Backup & Restore Service – Backing up your crucial data securely and maintain hot & cold sites.
  • Updates & Upgrades – Maintaining PC and server operating systems, application software and hardware upgrades when necessary.
  • Network Security – Regular updating and maintenance of antivirus, firewall, and network configuration.
  • Email Systems – Set up and management of e-mail applications and exchange servers.
  • Supplier Management – Management of other IT equipment and service suppliers.
  • Internet Access – Management of your broadband connectivity and internet access services.

Our main focus is to ensure that our tailored IT Help Desk Services keep your business up and running, while you concentrate on your major business KPIs.