Our Service Level Agreements

The optimum utilization of your IT infrastructure is the key to achieve competitive advantage in today’s business environment and we ensure to make it happen for you. We provide highly tailored and competitive service level agreements as per the needs of your business.

Through our SLA Models, you no longer need to maintain an IT team to manage your infrastructure and user issues. Whether it’s a small bug or a total system failure, our experts are only a call away 24/7/365.

Our passionate team, based in Chicago, works relentlessly to deliver beyond the expected service levels.

Service Levels and Response Time

All support contracts provided by Tab14 aim to meet or exceed the following service levels. When calls or tickets are logged in with our service desk they are assessed on the following scale and subsequent response is generated:



All logged calls will be responded to within 24 hours. Due to the very nature of these types of calls there are no designated service level response times.

Key benefits of our SLAs:

  • Improved infrastructure performance and availability
  • Measurable and visible IT service management
  • Faster and improved ROI on IT investment
  • Reduced security threats
  • Real-time expert problem detection and remediation
  • Increased confidence of all stakeholders in the overall IT service availability
  • Our proactive approach is highly cost-effective and predictive. We resolve problems before they even arrive, hence ensuring your business continuity and efficiency.
  • We ensure to align IT services with your end consumer preferences and business goals.

Our Approach

Following are the key features that stands us apart from other IT Service Companies in US:

Expert Visits: Our management team engages with you on a regular basis to ensure that we meet or exceed your business goals and expectations. Any proactive maintenance, minor changes and your user experiences are addressed in one-to-one meetings.

Our Mindset: An Account Manager is assigned with your team onsite to ensure seamless alignment between our delivery team and your operations staff. We don’t leave you unattended at any time!

Our Expertise: Our business sensibility and IT knowledge are unrivaled. Many of our senior people originate from the businesses we serve, thus we know exactly what you’re looking for.

Serving across USA: Working with us, you can more effectively mobilize your business across USA. With our base in Chicago, our roots are spread across the East and West Coast.

Our Client Partnerships: Client value is the center of everything we do! We are committed to placing your needs first.

Our Ethics: Because our culture is values based, you are assured of the highest ethical standards of integrity, transparency, diversity and corporate governance.